Policies
Delivery
Same-day local delivery needs your order before 2 pm. Scheduled dates are a promise we take seriously: if we ever can't make a date, we'll call you before accepting the order, not after missing it. Courier orders leave the next working day and typically arrive in 2 to 4 working days; the tracking number is on your order page. Chocolate items are delivered within the Colombo area only, in our own care.
Refunds & replacements
If anything arrives damaged or wrong, send a photo on WhatsApp within 24 hours and we'll replace it or refund you (your choice). Chocolates and other perishables can't be returned once delivered. Orders can be cancelled for a full refund any time before we start making them; once a bouquet is wrapped, we've bought and used the stock, so late cancellations may be partial.
Privacy
We collect the minimum needed to deliver: your name, phone number, and the addresses you give us, as required for order fulfilment under Sri Lanka's Personal Data Protection Act. We use them for your order and its SMS updates, and for nothing else without asking. We never sell your details. Card payments (when live) are handled entirely by PayHere; card numbers never touch our systems. To see or delete what we hold about you, message 076 247 1542.